Returns: see the C.G.V.:

The withdrawal period is 14 days after delivery, the return must be made within 14 days following said request.

Withdrawal form: see below

Shipments without tracking are a possibility for the buyer. In case of loss of mail and by this fact the absence of delivery, the buyer must report it to doll Mercerie by a registered mail with AR. It will then be according to his wish, refunded, will have a credit or a new delivery if the merchandise is still available.

Returns: Returns are refused for items sold to your dimensions, customized. Items must be re-shipped in their original and new packaging. The cost of return in consignment followed is borne by the buyer. 

A refund or credit is made after verification.


You have the right to withdraw from this agreement without giving any reason within 14 days.

The withdrawal period expires after the time of day one (1). To exercise the right of withdrawal, you must notify us (2) of your decision to withdraw from this contract by means of a declaration without ambiguity (registered letter with acknowledgement of receipt). You can use the withdrawal form template but it is not required.

In order for the withdrawal period to be complied with, it is sufficient that you transmit your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.


In the event of your withdrawal from this agreement, we will reimburse you for all payments received from you (with the exception of any additional charges arising from the fact that you have chosen, if necessary, a less costly delivery method than the standard delivery proposed by us.) without undue delay and, in any event, no later than fourteen days (14 days) from the day on which we are informed of your decision to withdraw from this contract. 
We will refund using the same payment method that you have used for the original order, unless you expressly agree to a different means, in any event, this reimbursement does not incur any fees for you.

Annex to article R121-1 •

Created by Decree n ° 2014-1061 of September 17, 2014-art.


(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of doll Mercerie, 55 Avenue de la Paix 68490 Chalampé;

I/we (*) notify you/notify (*) hereby my/our (*) revocation of the contract relating to the sale of the property (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer (s):

Address of the consumer (s):

Signature of consumer (s) (only in case of notification of this form on paper):


(*) Scratch the useless mention.